General Information

• The course offers learners a comprehensive understanding of writing letters to customers. It specifically focuses on the structure of the letter and how each part should be written. Additionally, it covers common mistakes and includes the following content:

  • Introduction:
    • Greeting the customer
    • Expressing gratitude or appreciation
    • Stating the purpose of the letter
  • Body:
    • Providing necessary information or details
    • Addressing any concerns or issues
    • Offering solutions or suggestions
  • Conclusion:
    • Summarizing the main points
    • Expressing willingness to assist further
    • Closing the letter politely
  • Language and Tone:
    • Using professional and courteous language
    • Maintaining a positive and respectful tone
    • Avoiding jargon or complex terms
  • Common Mistakes:
    • Spelling and grammar errors
    • Lack of clarity or conciseness
    • Inappropriate or unprofessional language

  By the end of the course, learners will have a strong foundation in writing effective letters to customers. They will be able to confidently communicate through written correspondence.

   

  Harvey&Morris "H&M" offers in-depth training in legal English and professional skills in the legal field.

  Harvey&Morris "H&M", is a training and testing organization for the Test of Legal English Skills (TOLES) by Cambridge Law Studio.